Our commitment
Becoming Her uses AI as a supportive tool within the App to enhance your experience of the Programme. This policy explains what AI is used for, how it works, what it does not do, and your rights in relation to AI-generated content.
1. Overview
The Becoming Her App includes an AI coaching tool as part of the Programme. This tool is designed to provide supportive, responsive guidance based on each user's individual profile and completed Foundation. It is available throughout the Programme as a private, on-demand resource.
Becoming Her is committed to using AI transparently, responsibly, and in a way that enhances rather than replaces the human-centred approach at the heart of the method.
2. What AI Is Used in the App
The Becoming Her AI Coaching Tool
This is an in-App AI tool built on Claude (Anthropic), integrated via our own customer integration. It is configured by Becoming Her to support users through the Programme. It draws on the user's individual profile — including their identified profile type (Anxiety, Burnout or Overwhelm) and, where actively shared by the user, elements of their Foundation — to provide contextually relevant, private coaching support.
We do not use AI for the following purposes:
- To make automated decisions about users that have legal or similarly significant effects.
- To monitor, assess or report on individual users to employers, HR teams or any third party.
- To replace the structured Programme content, which is authored and curated by Steven Jackson.
- To generate or modify the core Programme tools — the Foundation, Method tools or Thought Diary.
3. What the AI Tool Does
The AI coaching tool within the App is designed to:
- Respond to questions and reflections from users relating to the Programme and their personal development journey.
- Provide guidance, prompts and supportive responses based on the Becoming Her method and the user's individual profile.
- Help users navigate the Programme, understand the tools, and stay engaged with their progress.
- Offer a private, available-at-any-time coaching resource that complements the structured Programme content.
The AI coaching tool is a support resource — not a therapist, not a clinician, and not a substitute for professional mental health support.
Responses generated by the AI tool are intended to support personal development and engagement with the Programme. They do not constitute medical, clinical, legal or financial advice. Where a user's responses indicate a need for professional support, the AI tool will signpost appropriately.
4. How the AI Tool Works
The AI tool operates within the App via our own customer integration built on Claude (Anthropic). It is configured and maintained by Becoming Her in partnership with our technical team.
When a user interacts with the AI tool:
- The conversation is private to that individual user and is not visible to other users, the user's employer, HR, or any other third party.
- Conversation data is processed by Claude (Anthropic) as a data processor on behalf of Becoming Her.
- Conversations may be used by Becoming Her to review and improve the performance and accuracy of the AI tool, in anonymised or aggregated form only.
- The AI tool does not have access to a user's full Foundation or Thought Diary unless that user actively shares information during the conversation.
5. Data and Privacy
All interactions with the AI coaching tool are subject to the Becoming Her Privacy Policy. In relation to AI specifically:
- Conversation data entered into the AI tool is processed by Claude (Anthropic) in accordance with their privacy policy, available at anthropic.com/legal/privacy.
- We do not sell, share or disclose AI conversation data to any unauthorised third party.
- AI conversations are stored for a period to be confirmed and are then deleted.
- Users may request deletion of their AI conversation history by contacting us at youdefineyou3@gmail.com.
For full details of how we handle your data please refer to our Privacy Policy.
6. Limitations of the AI Tool
The Becoming Her AI coaching tool is designed to be helpful and supportive. However, you should be aware of the following limitations:
- The AI tool can make mistakes. Responses should be considered as supportive prompts and reflections, not definitive advice.
- The AI tool does not have real-time knowledge of external events, current research or clinical developments.
- The AI tool is not a crisis service. If you are experiencing a mental health crisis or are in danger, please contact the appropriate emergency services or a mental health crisis line immediately.
- The AI tool is not a replacement for professional mental health support. If you are experiencing significant mental health difficulties, please seek support from a qualified professional.
Crisis support
If you are in crisis or feel at risk, please contact:
Samaritans: 116 123 (free, 24/7) · National Suicide Prevention Helpline UK: 0800 689 5652 (daily, 6pm–3:30am) · Women's Aid: 0808 2000 247 (free, 24/7) · Emergency services: 999
7. Your Rights in Relation to AI
In accordance with UK data protection law, you have the right not to be subject to automated decision-making that produces legal or similarly significant effects about you. The Becoming Her AI tool does not make any such decisions. It is a conversational coaching support tool only.
If you have concerns about any AI-generated response you have received within the App, you may:
- Disregard the response and rely on the structured Programme content instead.
- Contact us directly to raise your concern.
- Request that we review the AI interaction in question.
To raise a concern or request a review: youdefineyou3@gmail.com
8. AI Use by Users
The Programme is designed to be completed genuinely and personally by each user. The following applies to your use of AI in connection with the App:
- You are welcome to use the in-App AI coaching tool as described in this Policy.
- We ask that you do not use external AI tools to generate responses within the App in place of your own genuine reflections, particularly within the Foundation tools and Thought Diary. The effectiveness of the Programme depends on honest, personal engagement.
- Where you interact with Steven Jackson or the Becoming Her team directly, you agree to communicate as yourself rather than submitting AI-generated responses as your own.
9. Corporate Clients
Where the App is accessed under a corporate licence, this AI Policy applies equally to all Authorised Users. Corporate clients must ensure that Authorised Users are made aware of this Policy before accessing the App.
Becoming Her does not provide corporate clients, employers or HR teams with any AI-generated data, reports or insights relating to individual Authorised Users. Employee privacy is absolute.
10. Changes to This Policy
We may update this AI Policy from time to time to reflect changes in the AI tools we use, how we use them, or applicable law and regulatory guidance. Where we make material changes we will notify users via the App or by email. The date at the top of this Policy indicates when it was last updated.
11. Contact Us
If you have any questions about our use of AI in the App, please contact us:
youdefineyou3@gmail.com
37 Market Street, Ferryhill, Co Durham, DL17 8JH