Please read these Terms and Conditions carefully before subscribing to Becoming Her. By creating an account and subscribing to the App, you confirm that you have read, understood and agree to be bound by these Terms and Conditions. If you do not agree, you must not use the App.
About Becoming Her
Becoming Her is a structured twelve-week digital wellbeing and personal development programme for men, delivered via the Becoming Her App. The App is operated by Steven Jackson, trading as Becoming Her and Ora Life Coaching Ltd. The programme is not therapy, not clinical mental health treatment, and not a done-for-you service. It is a private, self-directed structured method built specifically for men dealing with anxiety, burnout or overwhelm.
1. Definitions
The following terms apply throughout these Terms and Conditions:
- "App" means the Becoming Her digital application and all content, tools, resources and features available within it.
- "Agreement" means the contract between you and us formed when you subscribe to the App, comprising these Terms and Conditions, our Privacy Policy and our AI Policy.
- "AI Tool" means the in-App AI coaching tool made available as a supportive resource throughout the Programme.
- "Foundation" means the first phase of the Programme (Weeks 1–4), comprising the Life Assessment, Limiting Beliefs, Personal Timeline and profile-specific Triggers tool, completed privately within your account.
- "Intellectual Property Rights" means all intellectual property rights including copyright, trade marks, database rights, trade secrets, know-how and rights in designs, whether registered or unregistered.
- "Method" means the second phase of the Programme (Weeks 5–12), comprising six structured coaching tools: Finding Your Ground, Getting Curious With Yourself, Untangling the Thought, Seeing It Differently, From Stuck to Moving and Your Productivity Superpower.
- "Programme" means the Becoming Her twelve-week structured programme comprising the Foundation, the Method, the Thought Diary and the AI Tool.
- "Subscription" means your paid subscription to access the App and Programme on the plan you have selected.
- "Thought Diary" means the daily private self-reflection check-in tool within the App.
- "We", "Us", "Our" means Steven Jackson trading as Becoming Her and Ora Life Coaching Ltd, registered in England and Wales (company number 16398439), of 37 Market Street, Ferryhill, Co Durham, DL17 8JH.
- "You", "Your" means the individual who has subscribed to and is using the App.
2. Your Account
2.1 To access the App and Programme you must create a personal account. You must be at least 18 years of age to subscribe.
2.2 You are responsible for maintaining the confidentiality of your account login details. You must not share your account or allow any other person to access the App using your credentials.
2.3 You confirm that all information provided when creating your account is accurate, complete and up to date. You agree to update your information promptly if it changes.
2.4 You are responsible for all activity that occurs under your account. If you believe your account has been compromised or accessed without your authorisation, you must notify us immediately at youdefineyou3@gmail.com.
2.5 We reserve the right to suspend or terminate your account if we have reason to believe your account credentials have been shared or used fraudulently.
3. Subscription and Access
3.1 Access to the App and Programme is provided on a subscription basis. The subscription plans available, and the fees for each, are displayed at the point of purchase on the App and our website. Fees are subject to change with reasonable notice.
3.2 Your Subscription begins on the date you complete your purchase and will continue on a rolling basis in accordance with the plan you have selected (monthly, quarterly or annual) until cancelled in accordance with Clause 5.
3.3 Where a free trial is offered, it will be stated clearly at the point of purchase including its duration. At the end of the free trial your Subscription will automatically convert to a paid subscription unless you cancel before the trial period ends. Your payment method will be charged at the end of the trial period.
3.4 Your Subscription grants you a personal, non-exclusive, non-transferable licence to access and use the App and Programme during your Subscription period solely for your own personal use. You may not share, resell or transfer your access to any other person.
3.5 We will use reasonable endeavours to ensure the App is available at all times. We do not guarantee uninterrupted availability and shall not be liable for downtime caused by factors outside our reasonable control, including maintenance, technical failures or third-party service outages.
4. Fees and Payment
4.1 Subscription fees are charged in advance for the plan period selected. All fees are stated in pounds sterling (GBP) and are exclusive of VAT, which is charged in addition at the prevailing rate (currently 20%) and displayed at checkout before you complete your purchase.
4.2 Payment is processed securely by Stripe. By subscribing you authorise Stripe to charge your payment method on a recurring basis in accordance with your chosen subscription plan. We do not store your full payment card details.
4.3 If any payment fails or is declined, we reserve the right to suspend access to your account until payment is received. We may retry payment a reasonable number of times before suspending access.
4.4 Subscription fees are non-refundable except as stated in Clause 6 (Cancellation and Refunds) or as required by law.
4.5 We reserve the right to change our subscription pricing at any time. Where we increase prices for your existing plan, we will give you at least 30 days' written notice before the increase takes effect. If you do not wish to continue at the new price, you may cancel your Subscription before the new price applies.
5. Cancellation
5.1 You may cancel your Subscription at any time through your account settings in the App. Cancellation takes effect at the end of your current billing period. You will retain access to the App until the end of the period you have paid for.
5.2 Cancellation does not entitle you to a refund of any fees already paid for the current billing period, except as set out in Clause 6 below.
5.3 If you cancel during a free trial, your access will end immediately at the point of cancellation and you will not be charged.
5.4 Following cancellation, your account and the personal data within it will be retained in accordance with our Privacy Policy and then deleted.
6. Cancellation Rights and Refunds
Your 14-day cancellation right
If you are a consumer based in the UK, you have the right to cancel this Agreement within 14 days of your initial purchase without giving any reason (your "Cancellation Period"). This right does not apply to free trial periods — it applies from the date of your first paid subscription.
To exercise this right, you must notify us in writing within the Cancellation Period by emailing youdefineyou3@gmail.com with your name, account email address and a clear statement that you wish to cancel.
6.1 If you exercise your 14-day cancellation right and have not yet accessed any content within the App beyond the account creation stage, you will receive a full refund of any fees paid within 14 days of your cancellation request.
6.2 If you exercise your 14-day cancellation right but have already accessed and used content within the App — including beginning the Foundation, using the Thought Diary or engaging with any Programme tools — you acknowledge that you have requested immediate access to digital content and you agree that your right to a full refund may be reduced proportionally to reflect the content you have accessed. We will calculate and process any applicable partial refund within 14 days.
6.3 After the 14-day Cancellation Period, no refunds will be issued for subscription fees already paid, except at our sole discretion in exceptional circumstances.
6.4 If we terminate your account due to a breach of these Terms and Conditions, you will not be entitled to a refund of any fees paid.
6.5 Refund requests outside the Cancellation Period should be submitted in writing to youdefineyou3@gmail.com.
7. Your Use of the App
7.1 The App and Programme are provided for your personal, private use only. You agree to use the App responsibly and in accordance with these Terms and Conditions, applicable law and any guidelines published within the App from time to time.
7.2 You must not:
- share your account login details or allow any other person to access the App using your account;
- copy, reproduce, distribute, publish, sell or otherwise exploit the App or any content within it, including Programme tools, workbooks, frameworks or materials;
- use the App for any unlawful purpose or in a way that may cause harm to any person;
- attempt to reverse engineer, decompile or disassemble any part of the App;
- upload or introduce any malicious code, virus or harmful content into the App; or
- misuse the AI Tool to generate content that is harmful, abusive or intended to circumvent the purpose of the Programme.
7.3 The effectiveness of the Programme depends on your honest and genuine engagement with the tools and content. We encourage you to approach the Foundation and Thought Diary with full honesty — this is a private space that is visible only to you.
8. The Programme — What Is and Is Not Included
Becoming Her is a structured self-directed coaching method — not therapy.
The Programme does not include one-to-one sessions with Steven Jackson or any other coach, clinical assessments, therapy, counselling or medical advice. It is an App-based method that you work through privately, in your own time, at your own pace.
8.1 The Programme is delivered entirely through the App. It includes the Foundation (Weeks 1–4), the Method tools (Weeks 5–12), the Thought Diary and the AI Tool.
8.2 We reserve the right to update, modify or improve the App and Programme content from time to time. Where a material change is made to the Programme, we will provide reasonable advance notice within the App or by email.
8.3 Participation in the Programme does not guarantee specific outcomes. Results depend on your individual level of engagement, honesty and implementation of the Method. We make no representations or warranties as to the results you will achieve.
8.4 The Programme is not a substitute for professional mental health support, therapy or medical treatment. If you are currently receiving clinical mental health support, you should inform your treating professional that you are using this App. You should continue to follow any treatment plan recommended by your healthcare provider.
8.5 If at any time you feel that your mental health needs exceed what the App can support, we strongly encourage you to seek appropriate professional help.
Crisis support — important
If you are in crisis, experiencing thoughts of self-harm or suicide, or feel you are at risk, please contact the appropriate emergency services or a crisis support line immediately. Becoming Her is not a crisis service.
Samaritans: 116 123 (free, 24/7) · National Suicide Prevention Helpline UK: 0800 689 5652 (daily, 6pm–3:30am) · Women's Aid: 0808 2000 247 (free, 24/7) · Emergency services: 999
9. Your Private Data Within the App
9.1 Your account and everything within it — including your Foundation, Thought Diary entries, Limiting Beliefs, Personal Timeline and all in-App content — is private to you. It is not accessed, read or shared by us or any third party except as set out in our Privacy Policy or as required by law.
9.2 In the event that information you share within the App gives us reasonable cause to believe you are at serious risk of harm to yourself or others, we reserve the right to take such steps as are reasonably necessary for your protection or the protection of others, including contacting appropriate authorities. This exception applies only in genuine safeguarding circumstances.
9.3 For full details of how we collect, use and protect your personal data, please refer to our Privacy Policy.
10. The AI Coaching Tool
10.1 The App includes an AI coaching tool designed to provide supportive, responsive guidance based on your individual profile and the progress you share during your interactions with it.
10.2 The AI Tool is a supportive resource only. It is not a therapist, clinician or counsellor. Responses generated by the AI Tool do not constitute medical, clinical, legal or financial advice and should not be relied upon as such.
10.3 The AI Tool does not have automatic access to your Foundation or Thought Diary. It only has access to information you actively share with it during a conversation.
10.4 Your AI Tool conversations are private to you and are processed via our Claude AI (Anthropic) customer integration. Conversations may be reviewed by us in anonymised or aggregated form to improve the AI Tool's performance. They are not shared with any third party in identifiable form.
10.5 For full details of how AI is used within the App, please refer to our AI Policy, which forms part of this Agreement.
10.6 We ask that you do not use external AI tools to generate responses within the App in place of your own genuine reflections. The Programme depends on honest personal engagement to be effective.
11. Intellectual Property
11.1 All Intellectual Property Rights in the App, the Programme and all content, tools, frameworks, workbooks and resources within the App are and shall remain the sole and exclusive property of Becoming Her.
11.2 Your Subscription grants you a personal, limited, non-transferable, non-exclusive, revocable licence to access and use the App and its content solely for your own personal use during your Subscription period.
11.3 You must not copy, reproduce, distribute, sell, publish, share or otherwise exploit any content from the App without our prior written permission. This includes — but is not limited to — the Programme tools, frameworks, workbooks and AI Tool outputs.
11.4 We take intellectual property infringement seriously. Any unauthorised use of our content may result in your account being suspended or terminated and legal action being taken.
12. Limitation of Liability
12.1 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any liability that cannot be excluded or limited under applicable law.
12.2 Subject to Clause 12.1, we shall not be liable to you for any indirect, consequential, special, incidental or punitive loss or damage arising from your use of or inability to use the App or Programme, including loss of data, loss of profits or loss of opportunity, even if we have been advised of the possibility of such loss.
12.3 Subject to Clause 12.1, our total liability to you in connection with these Terms and Conditions and the Agreement shall not exceed the total subscription fees paid by you in the six months immediately preceding the event giving rise to the claim.
12.4 The App and Programme are provided as a structured personal development tool. We do not warrant that the Programme will produce specific results for you. Outcomes depend on your individual engagement, honesty and implementation.
12.5 We are not responsible for any decisions you make as a result of using the App or engaging with the Programme or AI Tool. All decisions and their consequences remain your sole responsibility.
13. Suspension and Termination
13.1 We reserve the right to suspend or terminate your account and access to the App immediately if:
- you breach any provision of these Terms and Conditions;
- you fail to make any payment due and do not remedy this within 7 days of notice;
- we have reasonable grounds to believe your use of the App is causing or may cause harm to yourself or others;
- we are required to do so by law or a regulatory authority; or
- you use the App in a fraudulent or abusive manner.
13.2 Where your account is terminated by us due to your breach of these Terms and Conditions, you will not be entitled to a refund of any fees paid.
13.3 We also reserve the right to discontinue the App or Programme at any time. In such circumstances we will give you reasonable advance notice and provide a pro-rata refund of any fees paid for a period during which the App is no longer available.
13.4 Upon termination of your account for any reason, your licence to access the App ceases immediately. Your personal data will be retained and then deleted in accordance with our Privacy Policy.
14. Changes to These Terms and Conditions
14.1 We may update these Terms and Conditions from time to time. Where we make material changes, we will notify you via the App or by email with at least 14 days' notice before the changes take effect.
14.2 Your continued use of the App after the effective date of any updated Terms and Conditions constitutes your acceptance of the updated terms. If you do not agree to the updated terms, you must cancel your Subscription before they take effect.
14.3 The current version of these Terms and Conditions is always available within the App and at youdefineyou.org.
15. Notices and Contact
15.1 Any notices under these Terms and Conditions should be sent to us by email at youdefineyou3@gmail.com or by post to 37 Market Street, Ferryhill, Co Durham, DL17 8JH.
15.2 We will send notices to you at the email address registered to your account. You are responsible for ensuring your contact email is kept up to date.
16. Disputes
16.1 If you have a complaint or concern about the App or our services, please contact us in the first instance at youdefineyou3@gmail.com and we will use reasonable efforts to resolve the matter.
16.2 If a dispute cannot be resolved by mutual agreement, the parties agree to attempt to resolve the dispute through mediation before commencing formal legal proceedings.
16.3 Nothing in this clause prevents either party from seeking urgent injunctive or other equitable relief from a court where necessary.
17. General
17.1 These Terms and Conditions, together with our Privacy Policy and AI Policy, constitute the entire agreement between you and us in relation to your use of the App and supersede all previous agreements, representations and understandings.
17.2 If any provision of these Terms and Conditions is found to be unlawful or unenforceable, the remaining provisions shall continue in full force and effect.
17.3 Our failure to enforce any provision of these Terms and Conditions shall not constitute a waiver of our right to enforce that provision in the future.
17.4 You may not assign or transfer your rights or obligations under these Terms and Conditions to any other person without our prior written consent.
17.5 These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales.
17.6 The courts of England and Wales shall have exclusive jurisdiction to adjudicate any dispute arising under or in connection with these Terms and Conditions, subject to Clause 16.
Contact Us
Becoming Her · Ora Life Coaching Ltd
37 Market Street, Ferryhill, Co Durham, DL17 8JH
youdefineyou3@gmail.com
Company registration number: 16398439
VAT registration number: 524481006